Shipping policy

Shipping Policy

Processing Time All orders are processed within 1–3 business days. Made-to-order pieces may require additional production time — estimated lead times are noted on individual product pages. Orders are not processed or shipped on weekends or holidays.

Shipping Rates & Delivery We ship within the United States via USPS or UPS. Shipping rates are calculated at checkout based on your location and selected method. Expedited shipping options are available at checkout. We will apply appropriate shipping insurance. which may be added to shipping total.

Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

International Shipping At this time, we ship to the contiguous United States only. We hope to expand shipping destinations in the future.

Lost or Damaged Packages San Juan Silverworks is not responsible for packages lost or damaged in transit. If your order arrives damaged, please contact us within 7 days of delivery at sanjuansilverworks@gmail.com with photos of the damage and we will work with you to find a resolution.

Questions? Reach us at sanjuansilverworks@gmail.com or through our contact page.